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Frequently Asked Questions

General

Certification and Eligibility Requirements

Application Requirements

Learning Deck

Examination Cycle

Exam Day Requirements

Results

Recertification/Renewal/Maintenance

Payments and Refunds

Digital Badging

Shipping

Miscellaneous

General:

1. What is certification?

  • Certification is the process of proving fitness of an individual for a job or a profession.
  • A certification is often also called a credential.
  • A certification is awarded after an individual goes through a credentialing or a certification process, which includes meeting the basic education and work-experience norms of the certification or credentialing body, and then passing the certification exam.
  • It is a formal recognition by a 3rd party that an individual possesses a critical baseline level of knowledge, skills and comprehension as prescribed in the body of knowledge of a profession, and hence she is fit for practicing the profession at an accepted level of consistent excellence.
  • A certification is neither a Degree nor a License, and generally has a limited life.
  • Certifications are earned from a standards body specializing in the profession of interest.
  • Most certifications need to be renewed periodically to keep them alive, active and relevant for professional growth.
  • Some Certifying bodies like ARTIBA often call themselves credentialing bodies as they have themselves researched, tested and implemented a rigorous credentialing process through which they award ‘credentials’ or certification to individuals who qualify the prescribed norms.

2. I have attended a training program in Artificial Intelligence/ Machine Learning with a famous training company in my city and the training company has given me a certificate. Do I still need to acquire an ARTIBA certification to improve my employability?

  • Yes, you are strongly advised to do so.
  • There is a difference between a certificate you get after attending a training program and a Certification you obtain after writing and passing a rigorous standardized exam of a certification body that has NOT trained you. Such an exam is seen to be unbiased and hence more reliable.
  • A certificate given by a globally or nationally renowned Training organization or a business school has a decent employability value because it shows you have received high-quality training in your area and hence must have gained something.
  • However, for employers, it is more important to have a proof that you really know what you have trained in, than merely the fact that you have trained with a great organization.
  • Employers are most assured when they know you have been tested by an independent agency or body on rigorous standards.
  • Hence, the Certification which is valued by employers is the one given by an agency or a body which has tested you or examined you on internationally accepted standards of Artificial Intelligence/ Machine Learning.
  • But the Certification that carries maximum value for prospective employers, is the one awarded by an international certification body which is NOT a training organization itself, and has awarded you a Certification after you passed its exam based on international professional standards. This is typically termed as 3rd party certification – You are the 1st party; your training company is the 2nd party, and ARTIBA is the 3rd party certification body.
  • Hence, a certificate awarded by a training company does not usually carry as much value as a 3rd party certification awarded by a specialist certification body.
  • But if, your training company gave you a certificate after you completed the training, and also made you take the ARTIBA certification exam, that is an ideal combination – you get a Training certificate by a leading training company, and you also get the prestigious ARTIBA Certification (a 3rd party international qualification!)

3. I have completed an online program in Artificial Intelligence/ Machine Learning on a famous MOOC platform. Do I still need to acquire an ARTIBA certification to improve my employability?

  • Yes, you are strongly advised to do so.
  • There is a difference between a certificate you get after attending a training program – online or offline - and a Certification you obtain after writing and passing a rigorous standardized exam of a certification body that has NOT trained you. Such an exam is seen to be unbiased and hence more reliable.
  • A certificate given by a globally or nationally renowned Training organization or a business school has a decent employability value because it shows you have received high-quality training in your area and hence must have gained something.
  • However, for employers, it is more important to have a proof that you really know what you have trained in, than merely the fact that you have trained with a great organization.
  • Employers are most assured when they know you have been tested by an independent agency or body on rigorous standards.
  • Hence, the Certification which is valued by employers is the one given by an agency or a body which has tested you or examined you on internationally accepted standards of Artificial Intelligence/ Machine Learning.
  • But the Certification that carries maximum value for prospective employers, is the one awarded by an international certification body which is NOT a training organization itself, and has awarded you a Certification after you passed its exam based on international professional standards. This is typically termed as 3rd party certification – You are the 1st party; your training company is the 2nd party, and ARTIBA is the 3rd party certification body.
  • Hence, a certificate awarded by a training company does not usually carry as much value as a 3rd party certification awarded by a specialist certification body.
  • But if, your training company gave you a certificate after you completed the training, and also made you take the ARTIBA certification exam, that is an ideal combination – you get a Training certificate by a leading training company, and you also get the prestigious ARTIBA Certification (a 3rd party international qualification!)

4. Does a certification once acquired, stay active for life?

  • A certification is neither a Degree nor a License, and generally has a limited life.
  • The faster a profession changes because of changes in technologies, work-processes and business environment, the greater the need for professionals to update/ upgrade/ refresh/ renew their certifications.
  • A lapsed Certification does not have employability value because the employers cannot be assured that you are current in your competence about the job or the profession.

5. I have a university degree. Do I still need a certification to get a job, or to grow in my job?

  • Yes. A certification is a direct indicator of your employability in a job and your fitness and readiness for joining and pursuing a profession. A university degree, on the other hand, is an indicator of your general intellectual capabilities and understanding of principles in the subjects you may have studied.
  • Put most simply, a Certification proves you can do a specific job well, or pursue a profession immediately because you have a baseline level of competence already; while a university degree proves you know and understand how to do that job well, or prosper in that profession – and hence you will need some special training to get exactly ready for that specific job or profession.
  • That is the reason Certifications on top of a university degree increase the perceived employability of an individual, as prospective employers are assured you can hit the ground running. That is also why most university students around the world today pursue certification programs in their interest areas simultaneously with their university studies, to get ready for a job by the time they graduate.

6. What is so special or different about ARTIBA certifications?

  • ARTIBA is the world's first and the only standards body in Artificial Intelligence dedicated to the establishment and advancement of Artificial Intelligence/ Machine Learning science, art, processes and systems.
  • ARTIBA Certifications are based on the world's first, most rigorous and advanced, and the only industry-neutral 3rd party standards on Artificial Intelligence/ Machine Learning professional competence.
  • ARTIBA is connected and associated with the world's most respected organizations and institutions.

7. How would an ARTIBA certification benefit me?

  • An ARTIBA certification is a recognition of your competence in Artificial Intelligence/ Machine Learning, a must for the best jobs in Artificial Intelligence as well as even those in today.
  • An ARTIBA certification proves you have confirmed baseline level knowledge of Artificial Intelligence/ Machine Learning benchmarked to the world's most respected AI standards the AI-BoK™.
  • An ARTIBA Certification helps you stand apart from the rest of the Artificial Intelligence/ Machine Learning applicants and peers because of its global recognition and respect.

8. What should I do to leverage my ARTIBA certification best for my professional career?

  • Start writing your ARTIBA-awarded credential-designation after your full name everywhere in all your official communication and professional identification documents like email signature, business cards, social media profile. Example: Daniel Waters, MBA, AIE™
  • In all online, digital communication, also include a link to your ARTIBA Digital Badge, below your name and ARTIBA designation, so that people can click and actually verify, you are ARTIBA certified. Include the Digital Badge in your CV as well. Display the certification logo also, wherever possible.
  • Add the designation in your CV along with the certification logo right at the top, alongside your name.
  • Do not forget to add the certification logo and the Digital Badge in your LinkedIn and other profiles on social media.
  • Find ways to display a copy of your ARTIBA Certification in your workspace somewhere.
  • Wear your Certification badge to work every day, and also to professional meetings, seminars, events etc.
  • Get yourself photographed with your ARTIBA credential kit, and find ways to display this photo as a profile picture or a cover picture occasionally on your social media accounts.
  • Write blogs on Artificial Intelligence/ Machine Learning/Neural Network/ Semi-Supervised Learning/ Augmented Reality/ Convolutional Neural network, and career platforms, to name a few, on your certification experience, to let people in your network know how special it is.
  • Stay connected to the community of ARTIBA-certified professionals to stay abreast of the new and the happening.
  • Never allow your ARTIBA certification to lapse. Stay alert about getting your renewals or upgrades done well before your certification expires.

Certification and Eligibility Requirements

9. How many years of work experience is needed?

A.The Artificial Intelligence Board of America (ARTIBA) ensures the best for its globally recognized certification program. To ensure and improve the quality, the candidate must meet certain educational and professional experience criteria to be eligible for the respective certification programs. For more information Click Here.

10. How can I display my ARTIBA certification on my business card?

  • First, please check your company’s branding guidelines and confirm if you can use a 3rd party logo on your business card. Many employer organizations do not permit this.
  • Also check if your organization permits 4-color printing of business cards.
  • If your company does not permit 4-color printing on business cards, you may not be able to use the ARTIBA certification logo, because ARTIBA brand guidelines stipulate full color reproduction only.
  • If you are allowed to use the ARTIBA Certification logo on your business card and 4-color printing is also a standard in your organization, you can go ahead and put the logo as indicated below. The logo should be minimum of the dimensions: 0.32inches(width) X 0.34 inches(height)

    faq
  • For optimal print quality, please use the jpg logo file at the size provided, or provide the eps logo file directly to your business card designer/printer.
  • If you are not allowed to use any logos on your business card, you can still mention your ARTIBA credential-designation with your name as indicated here below:

    faq

11. How can I display my ARTIBA certification in my official email signature?

  • First, please check your company’s branding guidelines and confirm if you can use a 3rd party logo on your email signature. Many employer organizations do not permit this.
  • If you are allowed to use the ARTIBA Certification logo in your official email signature, you can go ahead and put the logo as indicated below. The logo should be minimum of the dimensions: 0.32inches(width) X 0.34 inches(height)

    faq
  • If you are not allowed to use any 3rd party logos in your official email signature, you can still mention your ARTIBA credential-designation with your name as indicated here below:

    faq
  • For optimal print quality, please use the jpg logo file at the size provided, or provide the eps logo file directly to your business card designer/printer.

12. What is the procedure used by ARTIBA to review application forms?

A. The submission of an application indicates your agreement to comply with the terms of the audit process. All applications are subject to an audit, although only a percentage of applications are selected for audit. The selection of an application for audit is random. You may be required to submit documents of the required professional work experience and/or educational degrees officially. The electronic audit notification provides detailed information on how to comply with the terms of the audit. Please download and fill the ‘Candidature Review Form’ and email it at along with the additional documents at care@artiba.org.

13. What should you do if your candidature is disapproved on eligibility grounds?

A. In response to our disapproval of applicant’s candidature on eligibility grounds, applicant must fill in the  ‘Exam Candidacy Reconsideration Request Form’ for reconsidering the eligibility for an ARTIBA exam applied for. Along with this form, the candidate must submit a letter stating the exact reason for reconsideration. The form and the letter must be submitted together within 5 working days after candidature disapproval notification. Attach the required documents along with the form and email it to care@artiba.org

Application Requirements:

14. How do I apply for the certification?

A. Visit ARTIBA’s official website www.artiba.org

  • Create a myARTIBA account.
  • Select your certification exam i.e. AIE™.
  • Complete the application form with your name and Email ID.
    Note: This Email ID will be used for all further communication with ARTIBA.
  • Click on create account. Here your myARTIBA account gets created.
  • Now you have to fill in the entire application form for the exam which includes details like DOB, Education history, Work Experience, Billing Address etc.
  • Agree to the Terms and Conditions and Submit the application.
  • Now you will be redirected to our payment gateway. Make the payment and your application will be successfully submitted and you will be greeted with your myARTIBA dashboard.
  • The exam window for you shall open after 45 days of the date on which you paid the fee for your ARTIBA certification.
  • Check your mailbox for an ARTIBA support email informing you about the opening of exam scheduling window for your ARTIBA certification.
  • Click here to request us for opening your exam window, if it is already 45 days after your payment, and you have not received a link for exam scheduling.
  • Click here if you already have the exam scheduling link, and you want to register for your ARTIBA certification exam.
  • Receive ARTIBA Learning Deck at your registered address.
  • Once your exam date is scheduled, you’ll receive a confirmation email with registration information as well as additional information that you may need to provide at the time of taking your certification exam. Make sure to store this information in a safe place. Certain information that you provide during the registration process, such as your email address, will be required to sign in to your certification account once you’ve passed your certification exam.
  • Note**Payment can be made with a Visa, American Express or MasterCard credit card. The payment amount will be automatically prompted by the system according to the selected certification.

15. Do I have to complete the application form in one go?

A. You have to completely fill and submit the application form in one go and there is no option to save the half-filled application form.

16. From the day of payment till when can I schedule my exam?

A. From the day of payment, ARTIBA earmarks a 45-day immersion period for registrants to help them orient completely and build their conceptual foundations in Artificial Intelligence. You can schedule the ARTIBA certification exam any time after the 45-days immersion period is over. In fact, you also get an additional 135-days to plan for and take your ARTIBA certification exam.

Learning Deck (ARTIficial Intelligence Learning Deck):

17. In what formats, will I receive the study material?

A. ARTIBA is making several high-quality reading and reference resources available in digital and printed formats for a wide variety of Artificial Intelligence/ Machine Learning stakeholders. This exclusive knowledge resource makes up the ARTIBA Learning Deck, which is given complimentary to all registrants of AIE™ certification program.

18. Do I need to pay extra for study material?

A. The candidate does not have to pay any additional amount for the ARTIBA Learning Deck.

19. How is the Artificial Intelligence body of knowledge (ARTIBA AI-BoK™) created?

A. The ARTIBA AI-BoK™ is fleshed around the ground-breaking AMDEX™ Framework of ARTIBA. The ARTIBA-AMDEX™ knowledge standards framework defines dimensions in which possession of knowledge is critical for aspiring and harnessed Artificial Intelligence professionals to achieve professional excellence. Exams for ARTIBA Credentials are based on the AMDEX™-pivoted ARTIBA AI-BoK™ and available in 100+ countries.

EXAMINATION CYCLE:

20. How long does it take to become certified?

A. The results can be seen immediately after a candidate successfully completes and submits the online test. Successful candidates will receive a printed certificate which will be mailed to the mailing address, as mentioned in the applicant’s profile. Please note that the packet will be shipped within 3-4 weeks. For more information, visit www.artiba.org.

21. Can I take my ARTIBA certification exam using my own system?

A. In most parts of the world, however, ARTIBA exams are real-time proctored, and delivered in the private mode keeping the convenience of examinees in mind. Which means you can now take your AIE™ exam in the convenience of your personal spaces – like your home or your office – after getting your computer machine and exam room ExamStrong™ verified for exam readiness.

22. What is the format of the Examination?

A. ARTIBA certification exams are completely digital/ computer-based and are handled by ExamStrong™ expert teams under the aegis of global credentialing services leader CredForce. For more information, kindly visit www.artiba.org.

23. Does ARTIBA provide any Special Assistance Facilities (SAF) during their certification exams?

A. ARTIBA is committed to complying with applicable law for individuals with disabilities, in order to cater to those candidates who, require special arrangements to take the exam, owing to disability reasons. Candidate seeking special assistance facilities must contact ARTIBA in order to seek approval. Also, the candidate has to submit the prescribed documents for validation of special assistance request. The candidate must follow the instructions mentioned in the email, which will be sent after approval of the request.

  • SAF are not available at this time for examinees taking real-time proctored exam in the private mode in their chosen locations.
  • The SAF is only available for examinees who are sponsored by their employer-organizations; or by their governments or their universities, and who are taking their tests in ARTIBA-approved test centers.
  • The responsibility of executing and providing SAF is upon the examinee-sponsors, and ARTIBA has no role to play in either the logistics or the management of these facilities in any test center.
  • All ARTIBA-approved test centers have to follow the ARTIBA norms on SAF, however, and ARTIBA has mechanisms to audit the facilities of these test centers periodically.
  • Examinees seeking special assistance at test centers must contact ARTIBA to instruct the respective sponsors of the examinees for making the required special arrangements and provide the special assistance as requested by examinees.
  • Examinee may be requested to submit some prescribed documents for validation of the special testing assistance request. The examinee must follow the instructions mentioned in the email, which will be sent after approval of the request.
  • Following the approval, the following special arrangements can be made available as requested by examinees, without any additional costs, at the test center:
    a. Grace Time (Allotted Exam time + 50% extra)
    b. Reader

EXAM DAY REQUIREMENTS:

24. Is there a definite code of conduct policy?

A. ARTIBA has a ‘zero-tolerance’ policy for misconduct or adoption of unfair means. During examination, the proctor has all rights to dismiss an examinee from the exam session for any of the following reasons:

  • Causing any disturbance during the exam session
  • Taking any assistance from anybody
  • Using digital assistants, notes, books, wristwatch calculators, electronic dictionaries, or other aids/devices
  • Using electronic devices, such as mobile phones
  • Trying to remove any type of scratch paper from the exam room
  • Trying to mess with the computer
  • Trying to remove questions (in any format) from the exam room
  • Not obeying the directions given by the authorized proctor
  • Sharing the content of the exam with others

Please be informed that ARTIBA will take legal action against anybody who violates copyright laws such as reproducing and distributing examination content or materials. The data bank of questions, the exam form and all exam-related materials have copyrights and are the legal property of ARTIBA.

Any communication – be it verbal, written or electronic, is strictly prohibited. Any such act will be punishable by law.

Please note that, if any examinee is caught in any of the above forms of misconduct, there will be no evaluation of their exam and no refund of their fees. Also, there will be a six-month bar to retake the exam. Furthermore, ARTIBA shall review the acts of misconduct, which may lead to:

  • The cancellation of the examinee's prior or present exam scores
  • The revocation of the examinee's certification

25. What IDs are accepted?

A. The candidate must have two valid IDs from the list below, one primary ID with photo and signature and one secondary ID with signature.

Primary ID
  • Government issued driver’s license
  • Passport
  • Military ID
  • State/Country ID
  • Employee/School ID
Secondary ID
  • Any primary ID
  • Social Security Card
  • Credit/Debit card
  • Bank ATM card

All IDs required must be issued by the country in which the candidate is testing. If the candidate does not have a qualifying primary ID issued from the country they are testing in, an International Travel Passport from their country of citizenship is required, along with a secondary ID.

The first and last name that the candidate uses to register must match exactly the first and last name on both of the IDs that are presented on test day.

26. What is the duration of the exam?

A. The ARTIBA certification exam is a computer based exam, please find below the duration of each exam.

Certification Duration
AIE™ 90 minutes

Please click here for more details.

27. How many questions are there in an exam?

A. The ARTIBA certification is a multiple choice based examination. Each question has four choices, with one or more options being the correct answer. The applicant need not answer every question before moving to the next. The applicant can always review or return or alter the answers of previously answered questions. Therefore, make sure that the answers to each questions are properly reviewed before submitting the exam.

Certification No. of Questions
AIE™ 60

Please click here for more details.

28. Can I carry my electronic devices (like mobile phones, digital watches, calculator, etc.) during the examination?

A. The candidates are not allowed to carry any electronic devices during the examination. The candidates are not allowed to use any electronic devices during the examination. Please visit our examinee conduct policy, to know more.

29. Are we allowed to take breaks between the exam?

A. There is no provision of a break, and the exam has to be taken in one go.

30. At what time should I reach the exam venue?

A. For online-proctored exams
It is suggested that you should reach the chosen exam room/ location at least 30 minutes in advance of the scheduled exam-start time to ensure that the exam room and the computer being used for exam is thoroughly checked, verified and approved for exam-taking by a designated ARTIBA-authorized testing body.

 

31. What are the minimum system requirements for online-proctored exams?

A.

System Requirements Must  Have
Operating System Windows 10 Windows 8.1 (32-bit and 64-bit) Windows 7 SP1 (32-bit and 64-bit)
Display (Resolution) 1024 x 768 [Recommended]
Network Connection Wired Network [Strongly Recommended by Authorized Exam Machine for better Exam Delivery Performance]
Internet Connection Speed Minimum 1 Mbps
Web Browser(s) Latest Version of Google Chrome Only
Webcam Internal or an External Webcam must connected to the computer
Firewall(s) Corporate Firewalls (including VPNs) often cause this Exam Delivery method to fail. Please take your Exam in a setting without these Firewalls
Admin Rights Should have Admin Rights on your Laptop/Computer

RESULTS

32. How much do I need to score to clear the exam?

A. In order to clear the exam, the candidate needs to score 65% or higher cumulatively.

33. When can I expect to get my result?

A. The results can be viewed immediately after submitting the online test. You will also receive an intimation through email stating the result of the exam. If you pass the exam, an official certificate kit will be issued to you.

34. What if I am not able to clear my ARTIBA Certification exam in the first (1st) attempt?

A. In the event that examinees fail their first (1st) attempt to pass their ARTIBA Certification examination, they shall be required to pay a nominal fee of USD 50 from myARTIBA account to reappear for the exam. Please note that the examinee can apply to reappear right after his/ her examination result gets published.

35. How will I receive my results?

A. The results can be viewed immediately after submitting the online test. You will also receive an intimation through email stating the result of the exam. If you pass the exam, an official certificate kit will be issued to you.

RECERTIFICATION/RENEWAL/MAINTENANCE:

36. How do I maintain my ARTIBA certification?

A. Renewal is mandatory to keep your certification live and current. You are required to renew your Credential before the Standard credential renewal deadline. When you renew, you show your continuing competence and commitment to the profession. ARTIBA will send you reminder emails for renewal of your credential, wherein you simply have to click the links mentioned in these communications, or log into your myARTIBA account and register for renewal. In order to receive email reminders from ARTIBA, please make sure to keep your email address current. Please note that training is not mandatory for renewal and you only have to register and complete a short–duration online refresher learning program as per the latest Artificial Intelligence/ Machine Learning Body of Knowledge (ARTIBA AI-BoK™).

37. When will my credentials expire?

A. The table below shows the validity of ARTIBA credential

Credential Validity
AIE™ 3 Years

For more details kindly visit www.artiba.org.

38. How will recertification benefit me professionally?

A. The recertification can benefit you in the following ways:

  • Recertification helps you to stay relevant in the field.
  • It helps you stay abreast of all industry updates from some-top-of-the-line publications
  • You can get the opportunity to network with Artificial Intelligence/ Machine Learning professionals across the world and share with them best practices, proven methodologies and many more.
  • You can enjoy discounts on events or conferences and many more

39. How much will it cost me to become recertified?

A. If you wish to recertify or renew your credential you need to pay a credential renewal fee of depending upon the certification and its current status.

Credential Standard Renewal Renewal during convenience period Renewal/Reactivation after suspension Renewal/Revival after cancellation
AIE™ $150 $200 $250 $300

For more information, kindly visit www.artiba.org.

40. When can I submit my recertification application?

A. ARTIBA will send you reminder emails for renewal of your credential, wherein you simply have to click the links mentioned in these communications, or log into your myARTIBA account and register for renewal. In order to receive email reminders from ARTIBA, please make sure to keep your email address current. Please note that training is not mandatory for renewal and you only have to register and complete a short–duration online refresher learning program as per the latest Artificial Intelligence/ Machine Learning Body of Knowledge (ARTIBA AI-BoK™).

41. My certification validity has expired but I have to renew my certification what should I do?

A. The ARTIBA credentials have a convenience period (grace period) for renewal and also have provisions for reactivation and revival. Kindly visit www.artiba.org for more details on our policies.

42. How can I check my certification and recertification dates?

A. Applicant needs to log on to his myARTIBA account at www.artiba.org and can find the required dates in the upcoming calendar section.

43. What if I fail to renew my credential?

A. The ARTIBA certificate holder should upgrade or renew his/her credential within the standard renewal period. In case he fails to do so, we also have a 60-day convenience period for renewal. For more details kindly visit www.artiba.org.

PAYMENTS AND REFUNDS:

44. When will I get an invoice for my certification fee?

A. The invoice is generated immediately after the payment is realized and can be downloaded easily from your myARTIBA dashboard.

45. What are the modes of fee-payments available?

A. Payments can be made via debit or credit cards. We accept a range of cards including Visa, American Express, Master card among others. Payment for company-sponsored applicants can be done via electronic checks or wire transfers, and further information may be sought by writing to care@artiba.org.

46. What is the refund policy in case I wish to withdraw from the certification program?

A. The full fee paid by an applicant minus USD 80 of processing charges is refunded if the withdrawal application arrives within 24 hours from payment. For withdrawal requests beyond 24 hours the fee paid will not be refunded.

47. Do I have to pay fee again if I cancel an exam I scheduled?

A. Yes. Examinees cancelling their exams or those who failed in the earlier attempt and want to re-take the exam have to pay a prescribed fee again. Also, missing a pre-scheduled exam for any reason will result in the forfeiture of your fee, and the refund clause will not be applicable here.

48. In case of payment failure whom do I need to contact?

A. In case of payment failure due to problems arising on the ARTIBA payment gateway or ARTIBA application system or ARTIBA website, immediately write to care@artiba.org. In case the problem is on the side of your banker or credit card issuer, please contact their respective customer care immediately for an effective resolution.

49. Can I pay the fee in installments?

A. No. Payments have to be made in a single instalment.

DIGITAL BADGING:

50. What is Digital Badging?

A. Digital badges are an assessment and credentialing mechanism that is housed and managed online and could appear as icons on a web page, social media platform, or other online venues. It is awarded by institutions, organizations, or groups, signifying accomplishment. Badges are designed to make visible and validate learning in both formal and informal settings, which can be verified by employers and colleagues.

51. How does it work?

A. Each badge is embedded with evidence of where, when, how, and why it was earned. It is a form of digital certificate that earners can share on social networks, resumes and e-mail signatures.

  • Digital badges could be posted at multiple places, it can also be embedded in virtual media, like LinkedIn, e-mail signatures, or other social media profiles.
  • Digital badges once shared, can be clicked to reveal data which validates your achievement.
  • The Digital badges can be reviewed by employers, licensing boards, and colleagues.

52. What are its benefits?

A. ARTIBA Digital Badging services provide you a way to effectively convey your verified knowledge and expertise to employers, colleagues and recruiters after successful completion of certification and recertification programs.

  • Digital Badging provides an easy way of credential verification as compared to traditional methods as paper certificates which cannot be readily verified or shared online.
  • Digital credentials, often called badges, act as a means to reliably recognize professional achievements such as certifications and continuing education experiences.
  • A digital badge allows earners to have 24/7 access to a verifiable and current record of your accomplishment that they can share with whomever they choose on social networks, resumes, e-mail signatures and websites.

53. Do I have to pay extra for my badge?

A. There will be no additional cost incurred by you for displaying your digital badge; storing, managing and broadcasting your credential is free for our certificants. We provide you with best-in-class platform to display your hard earned ARTIBA credential.

54. How do I share my digital badge?

A. The feature to share your badge across digital communications including social media is one of the valuable features of ARTIBA’s Digital Badging system. Each digital badge has a unique URL that can be embedded on a website or social media channel. Follow the link www.artiba.org to get more details on how to use it on your social media channels.

SHIPPING:

55. How will my ARTIBA Learning Deck be shipped?

A. Our logistics are handled by ARTIBA Logistics and they ship your ARTIBA Learning Deck via one of the leading global carrier. For more details about your shipment, you can write to us at logistics@artiba.org.

56. How will I receive the tracking details about my ARTIBA Learning Deck?

A. ARTIBA Logistics shall provide to you the tracking details of your ARTIBA Learning Deck once it is shipped. In case you have still not received your tracking details, please write to us at logistics@artiba.org.

57. How can I track my ARTIBA Learning Deck?

A. Once your ARTIBA Learning Deck is shipped, you will receive an email from ARTIBA Logistics team wherein, all the tracking details like address shipped to, carrier name, tracking number and shipment date will be provided. You can refer to the tracking details and track your ARTIBA Learning Deck.

58. I have received an email saying that my ARTIBA Learning Deck has been delivered, but I haven’t received the same?

A. In such a case we request you to please refer to the tracking details provided by ARTIBA Logistics and lodge a complaint with the carrier which was supposed to deliver your ARTIBA Learning Deck. Simultaneously, please write to us at logistics@artiba.org.

Note**ARTIBA Logistics shall also provide on request, a documentary Proof of Delivery provided by the shipper after it completes the delivery to your shipping address, and this Proof of Delivery shall be the only document accepted by ARTIBA to confirm the delivery. We regret in advance that once Proof of Delivery of a shipment is made available, we are unable to entertain or accept any complaint by you.

59. My ARTIBA Learning Deck has been delivered to an incorrect address; what should I do now?

A. In case your ARTIBA Learning Deck has been delivered to an incorrect address, please lodge a complaint with the carrier using the tracking details provided by ARTIBA Logistics. In case you have any further query you can write to us at logistics@artiba.org.

60. What if my ARTIBA Learning Deck is delivered at my address but I am not present to receive it?

A. Your ARTIBA Learning Deck can be delivered even when you are not present at the time of delivery only after the shipper verifies the address, once the shipper has verified the address only then your ARTIBA Learning Deck can be delivered. For any further delivery related query, please write to us at logistics@artiba.org.

61. Can I change my shipping/mailing address once I have paid the certification fee?

A. No, you will not be able to change your shipping/mailing address after you have paid the certification fee. So, please make sure that you provide us with the right address to avoid any hassle at the time of delivery of your ARTIBA Learning Deck. For any further queries, please write to us at support@artiba.org.

62. Can I reschedule the date of delivery of my ARTIBA Learning Deck?

A. You need to refer to the shipping details and contact your carrier to reschedule your date of delivery.

63. What can be done if I have received the damaged or wrong set of books in my ARTIBA Learning Deck?

A. If you have received the wrong set or damaged books in your ARTIBA Learning Deck please write to us at
logistics@artiba.org within 24 hours of receipt of your ARTIBA Learning Deck. We shall not be able to entertain or accept any complaint by you after that.

64. Can I get a new unit of ARTIBA Learning Deck?

A. A new unit of ARTIBA Learning Deck is chargeable and can be issued only after a prior approval from ARTIBA. In case you want us to issue a new unit of ARTIBA Learning Deck please write to us at support@artiba.org.

65. Will I have to pay any additional tax or duty?

A. All export/import duties and other levies, if any, in your country are to be borne by you, and you also hold the responsibility of clearance of the ARTIBA Learning Deck consignment.

Note**ARTIBA or its partners/representatives will not be responsible for any delays due to delivery carrier factors, weather, natural calamities, international customs regulations, holidays, customer error, or any other unforeseen events beyond the control of the shipper.

66. My order has already been shipped; can I cancel it now?

A. No once the order has been placed it cannot be cancelled.

MISCELLANEOUS:

67. What is the process to change my name on the certificate?

A. If you want to change your name on the certificate, you will need to write to us at support@artiba.org and attach the required supporting documents. A fee of USD 50 will have to be paid for the processing of your request. You will also have to pay USD 100 for an additional certificate with the new name on.

68. Would you inform my employer of the successful completion of my exam?

A. If you wish to inform your employer about the achievement, you will have to initiate a service request from your myARTIBA dashboard. It will then be ARTIBA’s responsibility to inform the employer about applicant’s achievement.

69. What is the procedure to issue duplicate certificate?

A. In case you lose your certificate and require a duplicate certificate a service request needs to be generated from your myARTIBA dashboard. An additional fee of US $100 will have to be incurred by you.

70. What is the process to cancel my exam?

A. If you wish to cancel your exam, you should login into your myARTIBA account 72 hours prior to your scheduled examination. Cancelling an exam or missing your exam will result in the forfeiture of your exam fee, without recourse. For more details please click here and go through our cancellation policy.

71. What if I have canceled my exam due to some reason, but want to reapply for it now?

A. If an examine voluntarily cancels the scheduled examination appointment; he/she can immediately reapply from the myARTIBA dashboard by paying a nominal fee of USD 50.

72. Is there a way to reschedule my examination?

A. If you wish to reschedule your exam, you must login to you myARTIBA account 72 hours prior to your scheduled examination. You can reschedule your examination without paying any extra fees. For more details on rescheduling your exam please click here.

73. What if I miss my scheduled appointment (No Show)?

A. There can be certain unavoidable circumstances due to which you are unable to appear for the examination, in such a case your appointment is declared as a no show. For more information on our no show policy click here.

74. What emergency scenarios are covered under the No Show policy?

A. If you miss a scheduled exam because of an emergency, feel free to directly contact ARTIBA at exam@artiba.org Below are the acceptable reasons for missing your scheduled exam:

  • If you or your immediate family member* is suffering from serious illness
  • If death occurs to immediate family members
  • If you are summoned by the court or are on jury duty

Immediate family members here refer to:

  • Spouse
  • Siblings
  • Parents
  • Grandparents
  • Children

If you miss an exam for any of the above-mentioned reasons, you are required to contact ARTIBA on exam@artiba.org. An incident number will be provided to you to send the necessary documentation required by ARTIBA. Once the required documents are submitted, the request will be thoroughly reviewed and the decision will be taken accordingly by the candidate review committee. You will further be intimated on the result of your request.

Please be informed on the documents that are accepted against the reason of emergency:

  • In case of illness/accidents, please provide a letter or a certificate from a certified doctor on the letterhead that includes title, address and phone number
  • In case of death, please submit notice or certificate of death from hospital or government agencies.

**Please note that the certification fee is non-refundable. However, if the case is not listed under our no-show policies, an additional fee of USD 50 will be charged to reapply. The examination can be scheduled after 14 days, from the date of missing the appointment from the myARTIBA dashboard.

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