Frequently Asked Questions



Learning Support

Examination Results

Certification Validity and Renewal

Digital Badging and Credentials




What are the eligibility requirements for AiE™ certification?

It is necessary to meet the academic and work experience requirements to get enrolled for the AiE™ certification. There are three convenient entry tracks for AiE™ certification. You should fulfil the candidacy requirements for at least one of these tracks.

What is ARTiBA’s procedure to review a candidate’s application?

The submission of an application indicates that you agree to comply with the terms of the auditing process. If your application gets picked for an audit, a notification is sent to you carrying the necessary details of the process, required documents, and timelines. You need to fill out the Candidacy Audit Response Form available here and submit it with the required documents mentioned in the form here.

What should you do if your candidature is disapproved on eligibility grounds?

In response to our disapproval of the applicant’s candidature on eligibility grounds, the applicant must fill in the Candidacy Consideration Request Form available here for reconsidering the eligibility for the AiE™ exam. Along with this form, the candidate must submit a letter stating the exact reason for reconsideration. The form and the letter must be submitted together within 5 business days after the candidature disapproval notification. Attach the required documents along with the form and submit it here.


What is the duration, format, and pattern of the exam?

The AiE™ certification exam includes 60 Multi-choice-single-answer questions and lasts for 90 minutes. It is not necessary to answer every question before moving on to the next. You can always review, return, or alter the answer to questions you have already answered. Be sure to review the answers to each question before submitting it.

How long is the process of earning the AiE™ certification?

You get 180 days from the date of registration confirmation to complete the entire process. So, this is the time you have to prepare for, take, and pass your AiE™ certification exam. The result is shown immediately after you submit your exam. The result report is shared within 96 business hours on your myARTiBA dashboard. Once you pass your certification exam and complete other requirements, a digital badge is immediately issued to you by CredBadge as proof that you are certified. The AiE™ Credential Suite carrying your certificate and lapel pin – will be shipped to your address within 3-4 weeks.

What is the minimum passing score for the exam?

Though scoring 65 percent marks in the AiE™ certification exam may be generally sufficient, but unlike typical university academic tests with standardized and fixed qualifications, passing grades, or numeric scores, the AiE™ certification qualification criteria are dynamic – they vary across time and examinee batches. Also, they hinge on a statistical measure of the scores obtained by the global 85 percentile of the examinees in a given time period.

What IDs are accepted to register with ExamStrong for my AiE™ certification exam? Can the exam be taken on a personal computer?

The AiE™ certification exam is proctored online, and you can take it at your convenience after your computer and surroundings are ExamStrong verified.

The examinee must carry two valid forms of ID from the list below. Please note that both IDs can either be primary IDs or one primary and one secondary ID.

Primary ID

The primary ID must be an original and valid, containing both, the examinee’s photo, and signature.

  • Government issued driver’s license
  • Passport
  • Military ID
  • State/Country ID card
  • Employee/School ID

Secondary ID

The secondary ID must be original and valid, containing the examinee’s name and signature, or the examinee’s name and a recent photo.

Please Note: All IDs required must be issued by the country in which the candidate is testing. If the candidate does not have a qualifying primary ID issued from the country they are testing in, an International Travel Passport from their country of citizenship is required, along with a secondary ID.
The first and last name that the candidate uses to register must match exactly the first and last name on both of the IDs that are presented on test day.

Can I use electronic devices (like mobile phones, digital watches, calculators etc.) during the examination?

You are not allowed to use any electronic devices during the examination. Please read our examinee conduct policy here.

Am I allowed to take breaks during the exam?

No. The exam is proctored live and must be completed all at once without any breaks.

At what time should I reach the examination venue?

You should reach the chosen exam room/location at least 60 minutes before the scheduled time to ensure the exam room and the computer are thoroughly checked, verified, and approved by the ARTiBA-authorized testing body.

What are the minimum system requirements for online-proctored exams?

System Requirements Must  Have
Display (Resolution) 1024 x 768 [Recommended]
Network Connection Strongly recommend using a wired network rather than a wireless network as it provides better exam delivery performance.
Internet Connection Speed Minimum 1 Mbps
Web Browser(s) Latest Version of Google Chrome Only
Webcam Internal or an External Webcam must connected to the computer
Firewall(s) Corporate Firewalls (including VPNs) often cause this Exam Delivery method to fail. Please take your Exam in a setting without these Firewalls
Admin Rights Should have Admin Rights on your Laptop/Computer

Prerequisite: Take practice/mock tests and complete the necessary system checks before taking the AiE™ exam to avoid delays and added stress during your test.

What if I have canceled my exam but want to reapply for it now?

If you cancel the scheduled examination appointment, you can immediately reapply from your myARTiBA dashboard by paying a nominal fee of USD 50.

How do I reschedule my exam?

You can reschedule your exam from your myARTiBA dashboard 72 hours before your scheduled examination. If you want to reschedule your exam within 72 hours of your examination date, you can do so by paying a nominal fee of USD 50.

What if I miss my scheduled appointment (‘No Show’)?

Examinees missing a scheduled exam because of emergencies should directly contact ARTiBA to report the matter.

The following reasons for missing out on, or not showing up for a scheduled AiE™ certification examination have been defined as acceptably genuine, and deemed as justified for grant of Retake permissions if requested:

  • If examinees have been unfortunately affected by Covid infections, or are under quarantine, or are facing immobility due to Covid-related restrictions or disruptions.
  • If examinees themselves or any of their immediate family members meet a serious accident or develop a sudden medical condition demanding serious attention.
  • If there is a bereavement in the family.
  • If examinees are summoned by courts, or are drafted on juries, or are required for some urgent national duty.

Examinees forced to miss out on their scheduled AiE™ exam for any of the above-mentioned reasons are required to contact ARTiBA and request for a Retake by submitting doctor’s or hospital certificates etc., as proofs of the emergency encountered.


How will I receive the study material?

Your study material – the AiE™ Learning Deck – will be shipped to the address that you provide us while completing your registration. Please ensure that your information is correct and complete.

Do I need to pay extra for study materials - the ARTiBA AiE™ Learning Deck?

The candidate does not have to pay any additional amount for the ARTiBA AiE™ Learning Deck.

Can I buy the AiE™ Learning Deck even if I am not an applicant?

The AiE™ Learning Deck is not intended for the open market, and its availability and access are restricted to only authorized users, including candidates pursuing AiE™ certification program.


When can I expect to get my result?

You can view your result immediately after submitting the online test. Your test results will also be published on your myARTiBA dashboard within 96 business hours of completing the exam.

You will also receive an email with the Unique Credential code to showcase your digital badge within 3-4 days of passing the exam. The official ARTiBA credential kit will be issued and delivered to you within 3-4 weeks.

What if I am not able to pass my AiE™ certification exam on the first attempt?

If you fail in your first attempt, you will be required to pay a nominal fee of USD 50 via your myARTiBA dashboard to retake the exam. Please note that you can apply to reappear right after your examination result gets published.


When will my credential expire?

The validity of the AiE™ credential is for 3 years

How do I maintain my ARTiBA certification?

Renewal is mandatory to keep your certification live and current. You are required to renew your Credential before the Standard credential renewal deadline. When you renew, you show your continuing competence and commitment to the profession. ARTiBA will send you reminder emails for renewal of your credential, wherein you simply have to click the links mentioned in these communications, or log into your myARTiBA account and register for renewal. In order to receive email reminders from ARTiBA, please make sure to keep your email address current. Please note that training is not mandatory for renewal and you only have to register and complete a short–duration online refresher learning program as per the latest Artificial Intelligence Body of Knowledge (ARTiBA AI-BoK™).

How much will it cost me to become recertified?

If you wish to recertify or renew your credential you need to pay a credential renewal fee depending upon the current status of your credential.

Credential Standard Renewal Renewal during convenience period Renewal/Reactivation after suspension Renewal/Revival after cancellation
AiE™ $150 $200 $250 $300
Before the expiry of the credential validity Within maximum 90 days from the due renewal date Within maximum 12 months from the date of suspension Within 180 days of the date of cancellation

When can I submit my renewal application?

ARTiBA will send you reminder emails for renewal of your credential, wherein you simply have to click the links mentioned in these communications, or log into your ARTiBA account and register for renewal. In order to receive email reminders from ARTiBA, please make sure to keep your email address current.

My certification validity has expired but I have to renew my certification what should I do?

The AiE™ credential has a convenience period (grace period) for renewal and also has provisions for reactivation and revival. Please contact us for more details.


How do I share my digital badge?

Using CredBadge's sharing options, you can directly share your digital badge on professional networking sites, personal websites, e-mails, and popular social media platforms. Each digital badge has a unique URL that can be embedded.

Follow the step-by-step instructions here:

  • Log in to your myARTiBA dashboard
  • Click on "View Result" under your qualification and then click on "Share your Credential."
  • You will be redirected to CredBadge, our digital badging partner.
  • Log in to your CredBadge account [Use your registered e-mail, password, and candidate/registrant ID of your myARTiBA account.
  • Click on the corresponding social media icon (LinkedIn, Twitter, Facebook, or E-mail) on the bottom left.

Broadcast your achievements. Get the recognition you deserve!

Do I have to pay extra for my digital badge?

There will be no additional cost incurred by you for displaying your digital badge; Storing, managing, and broadcasting your credential is free. We provide you with best-in-class platform to display your hard earned AiE™ credential.

Can I get a hard-copy certificate in addition to the digital one?

Yes, you will receive both – a digital badge and a hard copy of your certificate. The official Credential Suite will be shipped to your registered shipping address within 3-4 weeks of you successfully passing the exam.

What is the procedure for obtaining a duplicate certificate?

To get a duplicate certificate in the event of losing your original certificate, you must generate a service request from your myARTiBA dashboard. An additional fee of USD 100 will have to be incurred by you.

How can I inform my employer of the successful completion of my exam?

You can notify your employer about your credential award by logging in to your myARTiBA dashboard and click on Notify My Employer button to add the email address of the individual you want to notify. ARTiBA will send an email to that person about your AiE™ credential award.


What are the available modes of fee payments?

Payments can be made via debit or credit cards. We accept a range of cards including Visa, American Express, MasterCard among others. Payment for company-sponsored applicants can be done via electronic checks or wire transfers, and for further information you may contact us here.

Can I pay the fee in installments?

No. Payments must be made in a single installment.

Do I have to pay fee again if I cancel an exam I scheduled?

Yes. Examinees cancelling their exams or those who failed in the earlier attempt and want to re-take the exam have to pay a nominal fee of USD 50.

What is the refund policy in case I wish to withdraw from the certification?

For withdrawal requests made within 24 hours from payment, the total fee paid will be refunded after deducting the processing charges of USD 80. However, no refund will be processed for withdrawal requests after 24 hours.


How do I track my ARTiBA shipments?

You will get shipment and tracking notifications from the outsourced logistics vendor as soon as your AiE™ Learning Deck and Credential kit (on successful completion of the exam) is shipped.

What happens if I am not available to receive the shipment?

If you are not available to accept the shipment delivery, the shipper may deliver the AiE™ Learning Deck/Credential Suite at your mentioned address after verification.

What should I do if I haven't received my shipment despite receiving the shipment delivered e-mail notification?

If you've received a shipment delivery e-mail but still have not received your AiE™ Learning Deck or your Credential kit, we advise you to:

  • lodge a complaint with the specified carrier service
  • write to Logistics. Submit here

Can I reschedule the date of delivery of my ARTiBA AiE™ Learning Deck?

Yes, it may be possible. Please refer to the shipping details shared by the logistics team and contact your carrier provider to check the possibility of rescheduling your shipment delivery date.

What if my AiE™ Learning Deck is delivered to the wrong address?

In case your AiE™ Learning Deck has been delivered to an incorrect address, please lodge a complaint with the carrier provider using the tracking details provided by ARTiBA Logistics.

Can I change my shipping/mailing address once I have paid the certification fee?

Yes, you will be able to change your shipping/mailing address after you have paid the certification fee till the time your AiE™ Learning Deck is shipped. Once it is shipped, you will not be able to change your address. So please ensure that you provide us with the correct address to avoid any hassle at the time of delivery of your ARTiBA AiE™ Learning Deck.

Do I have to pay any additional duties and taxes?

You may have to pay the customs duties and other levies – if any – in your country. As a recipient, you are responsible for the clearance of the ARTiBA AiE™ Learning Deck or the Credential Kit consignment.

*Note ARTiBA or its partners/representatives will not be responsible for any delays due to delivery carrier factors, weather, natural calamities, international customs regulations, holidays, customer error, or any other unforeseen events beyond the control of the shipper.

What do I do if I received a damaged or wrong set of books?

If you have received damaged books or the wrong set of books in your ARTiBA AiE™ Learning Deck, please contact us within 24 hours of receipt of your kit. We regret to inform you that we shall not be able to entertain or accept any complaints after 24 hours.


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